Docs

Explore the documentation to learn more about our features and how to use them.

How Shopify Merchants Save Hours Every Week Answering Customer Emails

How Shopify Merchants Save Hours Every Week Answering Customer Emails Customer support doesn’t look hard — until you add it up. One email might take 2–3 minutes. Fifty emails? That’s 2+ hours gone. Every. Single. Day

Created: 20/01/2026

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The Hidden 10 Hours a Week Shopify Merchants Lose to Customer Support

The Hidden 10 Hours a Week Shopify Merchants Lose to Customer Support Customer support doesn’t feel like a full-time job. Until you add it up. A few minutes here. A quick order lookup there. Another “where is my order?” email.

Created: 20/01/2026

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Why Fast Shopify Support Isn’t About Typing Faster

Most merchants think faster support means: - Typing quicker - Using canned responses - Hiring more people But speed isn’t the real problem. ## The Real Bottleneck Is Finding Information

Created: 10/01/2026

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The Shopify Support Stack You Don’t Need to Hire For

The Shopify Support Stack You Don’t Need to Hire For Hiring support feels like the obvious next step. More emails → more people. But what if you could handle more support without hiring at all? Most Support Volume Is Repetitive

Created: 14/01/2026

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