Terms of Service

Last updated: 21/12/2025

1. Acceptance of Terms

By accessing or using Askli.io ("the Service"), you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access the Service.

2. Description of Service

Askli.io provides automated customer service responses for Shopify store owners by:

  • Integrating with your Shopify store data
  • Processing customer email inquiries
  • Generating AI-powered responses based on your store information
  • Managing customer communication workflows

3. User Responsibilities

You agree to:

  • Provide accurate information when setting up your account
  • Maintain the security of your account credentials
  • Review AI-generated responses before they are sent to customers
  • Comply with all applicable laws and Shopify's terms of service
  • Not use the Service for any unlawful or prohibited activities

4. Data Usage and Privacy

By using our Service, you authorize us to access and process your Shopify store data and customer emails as outlined in our Privacy Policy. We will only use this data to provide the Service and will not share it with third parties except as necessary for service operation.

5. Service Availability

We strive to maintain high service availability but do not guarantee uninterrupted access. We may temporarily suspend the Service for maintenance, updates, or technical issues.

6. Limitation of Liability

Askli.io provides AI-generated responses as suggestions. You are responsible for reviewing and approving all communications sent to your customers. We are not liable for any damages resulting from the use of our Service.

7. Termination

Either party may terminate this agreement at any time. Upon termination, your access to the Service will cease, and we will delete your data according to our retention policy.

8. Changes to Terms

We reserve the right to modify these terms at any time. We will notify you of significant changes via email or through the Service.

9. Contact Information

For questions about these Terms of Service, please contact us at terms@askli.io